For private transfers, the luggage capacity is determined by the vehicle. Our private vans and SUVs offer generous space, but it’s always best to let us know about any extra-large items. For shared shuttles, the standard allowance (one suitcase, one boot/carry-on, one ski/board bag) applies to ensure comfort for all passengers.

Safety is our top priority. Our vehicles are equipped for winter conditions, and our professional drivers are experienced with mountain roads. Major routes like the one to Jasper are well-maintained, but severe storms can cause delays. We monitor conditions constantly and will communicate with you directly if any significant delays are expected for your trip.

We strongly recommend booking in advance, especially during peak season (December–March) and holidays. Pre-booking guarantees your vehicle and driver will be waiting for you, locking in your price and securing a stress-free arrival. Last-minute bookings are subject to availability.

We track your flight status using the flight number you provide during booking. For private transfers, your driver will adjust the pickup time accordingly. If you are on a shared shuttle from Edmonton Airport, we will work to place you on the next available departure. Please notify us as soon as possible if your flight details change.

Yes, we can provide child and infant car seats for a small fee. Please request them when you make your reservation and specify the age and weight of your child so we can provide the appropriate, government-approved seat for a safe and comfortable journey.