For our private transfers, each passenger is typically allowed one large suitcase, one carry-on, and one ski or snowboard bag. Please declare all oversized items during booking to ensure we assign a vehicle with adequate space. For shared shuttle luggage policies, exact information is not available—please contact us for details.

Utah’s Cottonwood Canyons can be subject to traction laws or temporary road closures during heavy storms. Our professional drivers are experienced in these conditions and our vehicles are equipped for mountain travel. We monitor road status closely and will communicate any potential delays. Safety is our top priority.

We recommend booking as far in advance as possible, especially for travel during peak times like Christmas, New Year’s, and President’s Day weekend. Booking early secures your vehicle and the best possible rate. Last-minute bookings are subject to availability.

Yes, we offer child and booster seats for our private transfers upon request. Please specify the number and type of seats you need during the booking process to ensure they are available for your trip.

Plans change, we get it. Rocks2Rocks offers a flexible cancellation policy. For a full refund on your Salt Lake City airport shuttle, cancellations are typically required at least 48-72 hours before your scheduled pickup time. Please contact us for updated information or refer to the terms in your booking confirmation.