We can absolutely accommodate your gear! Skis and snowboards must be packed in a dedicated travel bag. Please declare them during the booking process to guarantee we assign a vehicle with the proper racks or storage capacity. They usually count as one piece of checked luggage.

Mountain weather is unpredictable. Winter road conditions can cause delays. Our drivers are trained for these conditions, and our vehicles are equipped for snow and ice. Safety is our top priority, and we will always choose the safest route. We monitor conditions constantly and will communicate any significant delays to you.

Yes, we strongly recommend booking your transport from San Jose Airport as far in advance as possible, especially for travel during peak holiday periods and weekends. Advance booking guarantees availability and locks in the best price.

Of course. We can provide age-appropriate child safety seats and booster seats upon request. Please specify the age of your children when you book to ensure we have the correct seats ready for your family. There may be a small additional charge for this service.

Plans change, we get it. For the most up-to-date information on our cancellation and rescheduling policies, please refer to the terms and conditions in your booking confirmation or contact our customer service team directly.