For private transfers, the luggage capacity is determined by the vehicle size. A standard SUV can typically accommodate 4 passengers with 4 suitcases and a few carry-ons. For shared shuttles, the standard allowance is usually one large suitcase and one carry-on per person. If you have excess luggage, please inform us during booking to ensure we can accommodate it.

We highly recommend booking as far in advance as possible, especially for travel during peak periods like holidays and weekends. Booking at least 48 hours ahead ensures vehicle availability and gives you the best pricing. Last-minute bookings are subject to availability.

We track all incoming flights, so if your flight is delayed, we will adjust your pickup time automatically. Our drivers are trained for winter conditions, but in cases of extreme weather and road closures, we will communicate with you directly to reschedule or make alternative arrangements. Your safety is our top priority.

Yes, we provide child and booster seats upon request for a small fee. Please specify the age and weight of your children when you make your reservation to ensure we have the appropriate, safety-certified seats ready for your reliable and family-friendly journey.

Plans can change, we get it. We offer free cancellations up to 24 hours before your scheduled pickup time. For a full overview of our cancellation and rescheduling policies, please see our Terms and Conditions or contact us directly.