Cancellation policy

To cancel your transfer, please email our customer service team at least 24 hours before your scheduled transfer.

Private and Shared Transfers

Standard Cancellation Terms:

• Free cancellation up to 24 hours before your transfer.
  
• Cancellations made less than 24 hours before the transfer will be charged 100%.
  

Exceptions for Peak Dates:

• For bookings on these dates, a 72-hour cancellation window applies:
  
  • Last Saturday of the year
    
  • First Saturday of the new year
    
  • First three Saturdays in February
    
• Cancellations made less than 72 hours before the transfer on these dates will be charged 100%.
  

Buses/Coaches:

• Special cancellation rules apply. Please contact customer support at info@rock2rocks.com for details.
  

Additional Notes:

• Suppliers may charge cancellation or amendment fees as per their booking conditions. Fees usually start as a percentage of the transfer cost and may increase closer to the departure date.
  
• If a transfer is canceled by the supplier or Rock2Rocks less than 24 hours before pickup, we guarantee either a full refund or an equivalent transfer.
  

Amendments
To change your booking, email our customer service team at least 3 days before your scheduled transfer.

• Please note: emails are answered only during office hours.
  
• While we try to accommodate all requests, we cannot guarantee every change.
  
• No administration fee for changes, but you’ll need to pay any price difference for the new booking.
  
• For further assistance, contact our customer service team.