Generally, there is no extra charge for one ski or snowboard bag per person on our private transfers, provided you’ve declared it at booking. On a shared bus from Boston Logan or shuttle, policies may vary. Please confirm any special luggage requirements when you make your reservation.

Your safety is our priority. Our vehicles are equipped for winter conditions with all-weather or snow tires, and our professional drivers are experienced in navigating New England’s mountain roads. We monitor weather and road closures constantly and will communicate with you directly if any delays are expected.

We recommend booking your shuttle from Boston Logan as far in advance as possible, especially for travel during peak periods like holidays and weekends. Booking at least two to four weeks ahead secures your vehicle and the best price. Last-minute bookings are subject to availability.

Yes, child and infant car seats are available upon request. Please specify the type of seat you need when booking your transfer. A small rental fee may apply. Providing this service ensures your little ones travel safely and you don’t have to haul bulky seats through the airport.

Plans change, we get it. Rocks2Rocks offers a flexible cancellation policy. Typically, you can receive a full refund if you cancel your booking more than 48 hours before the scheduled pickup time. For full details, please refer to the terms and conditions in your booking confirmation.

We accept all major credit cards, including Visa, MasterCard, and American Express, through our secure online payment system.